FAQs

Where does the information in a consumer credit report come from?

• The Electoral Roll
• County Court Judgments (England and Wales)
• Scottish Decrees (Scotland)
• Credit information shared among the UK's major financial institutions and retailers
  Council of Mortgage Lenders records on repossessions
• CIFAS (The UK's Fraud Prevention Service) provides information about applications for credit suspected to be fraudulent.
• GAIN (Gone Away Information Network) shares information on customers with outstanding debts who have moved home without providing a forwarding address.

I have a question about my own credit report file

• We cannot amend, comment or advise on the information shown in your credit report or held on your credit file. We do not hold or control the data on your file. We do not provide any credit rating or credit score shown in your credit report. Your credit files are held and administered by three UK credit reference agencies; CallCredit, Experian, and Equifax. You can find their current details by searching them on the internet or in the phone book.

  Consumers wishing to see their own credit report online can click here See My Credit Report now.

Data Protection Registration

• To access personal data you must first be registered under the Data Protection Act. However, the process is quite straight-forward, telephone the ICO on 01625 545740 or
  
  1. Click here to complete the online Data Protection Registration Form
  2. Print off and post this form to the Data Protection Registrar with the fee of £35.00
  3. After your application is approved you will be sent your Data Protection Registration number
  When you have your Data Protection Registration number
  Enter your number here Your Account Details if you have already opened an account and are Logged in

Legislation Preventing Searches for Tracing Purposes

• The rights of individuals’ privacy and protection of their personal data are now extended to ensure that credit reference agency data is not used to trace people by speculative or blanket searching of addresses. The legislation means that for whatever name and address is searched, the agency must record the search and return data based solely on what has been searched. It is up to the searcher to obtain from the subject, their full, correct, and current name, and their full, correct, and current address, and any previous addresses if desired. If this information is not provided, or has been provided incorrectly, and you search based on that information, the agency must never-the-less return the results of the search based solely on the search details entered. This legislation makes it a legal requirement that we record each search as a separate transaction and we are therefore obliged to charge for and record every search as a separate transaction. In practice this means that you will be charged a Credit even if the details you search fail to fully confirm or trace the intended subject of your enquiry. All credit reference agencies providing data on UK individuals are now required to comply with this new legislation.

I am an account holder and wish to query the information in a report

• If you have a Login account and wish to query the data in a consumer report you have obtained with us please click here to Contact Us and complete the form provided.

Privacy Policy and Security

• We do not send random marketing emails to personal email addresses (spam).
• We conform to the requirements of the Data Protection Act (1998).
• Cookies are used to facilitate functionality when using the website.
• All creditcard transactions are handled by a third party using a secure server.

We partner with First Report business Credit Report services.